MP Smart Lock Policy

Marquise Properties' Smart Lock Policy mandates that tenants rely exclusively on smart locks for access. Tenants are responsible for replacing batteries with AA Alkaline types and will incur fees for lockouts resulting from negligence. Malfunctions must be reported to management immediately, as physical keys are reserved strictly for emergencies.

  • Scope: Applies to all rental properties equipped with smart locks.
  • Access Control: Front door access to units with smart locks installed is managed exclusively through the smart lock system; physical keys are not provided for regular use.

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Access & Key Rules

  • Physical Key Provision: No physical key is provided to tenants.
  • Emergency Key Access: Physical keys are maintained solely by management for emergency lockout situations and are not available for tenant use under normal circumstances.
  • Lockout Service Fees: A service fee is charged to the tenant's account for lockouts resulting from tenant negligence, forgotten codes, or tenant-related errors, including instances requiring management to use the emergency key.

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Battery Maintenance & Specifications

  • Tenant Responsibility: Tenants are responsible for replacing smart lock batteries as needed to maintain consistent property access.
  • Approved Battery Type: Only AA Alkaline batteries are permitted.
  • Prohibited Battery Types:
    • Do not use lithium-ion or rechargeable batteries.
    • Using unauthorized battery types may cause lock damage, poor performance, or lockouts, resulting in repair or replacement costs charged to the tenant.

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Technical Support & Troubleshooting

  • Reporting Malfunctions: If the smart lock fails to function properly after installing correct batteries, tenants must notify management immediately.
  • Contact Information:
    • Local Phone: (240) 712-5671
    • Toll-Free Phone: (855) 505-7368
    • Email: solutions@MarquiseProperties.com
    • Website: MarquiseProperties.com